Frequently Asked Questions
Everything you need to know about our bespoke craftsmanship, shipping, and care.
How do I determine my correct size for A. McDonald footwear?
We recommend using our detailed sizing guide available on each product page. Since our shoes are crafted using traditional lasts, they may fit differently than mass-produced sneakers. If you are between sizes, we generally suggest sizing down for a snug, secure fit.
Do you offer international shipping?
Yes, we ship our handcrafted footwear worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location. Please note that international orders may be subject to local customs duties and taxes.
What is your return policy for online orders?
We accept returns on unworn, pristine items within 14 days of delivery. The shoes must be returned in their original packaging with no signs of wear on the soles. Custom-made or bespoke orders are final sale and cannot be returned.
How should I care for my leather boots and shoes?
To ensure longevity, we recommend using high-quality cedar shoe trees to maintain shape and absorb moisture. Clean with a damp cloth and apply a premium leather conditioner or wax polish regularly to keep the leather supple and protected.
Can my A. McDonald shoes be resoled?
Absolutely. Our footwear is constructed using traditional Goodyear welt or Blake stitch methods, meaning they are designed to be fully resoled by a professional cobbler, allowing them to last for decades with proper care.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure and seamless checkout experience.